Under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time, and the Digital Personal Data Protection Act, 2023 and applicable Rules
Effective Date: 08/10/2026
Last Updated: 08/10/2026
1. INTRODUCTION & LEGAL COMPLIANCE
This Grievance Redressal Policy (“Policy”) is formulated to establish a transparent, accessible and effective mechanism for receiving, examining and resolving grievances relating to MyndVerse™, an initiative of Aikattva Foundation™, a Section 8 company incorporated under the Companies Act, 2013.
MyndVerse™ provides a digital platform through which users may register, interact, participate in communities, share information and, where enabled, create or share user-generated content.
To the extent applicable to its activities and legal classification, MyndVerse™ shall comply with the obligations applicable to an intermediary under the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Rules”), as amended from time to time.
This Policy also takes into account the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025, to the extent applicable and in accordance with the respective commencement and implementation provisions.
This Policy is intended to provide users, victims and other affected persons with a clear mechanism for raising concerns relating to content, accounts, user conduct, privacy, personal data and other matters connected with MyndVerse™.
2. TWO-TIER INTERNAL GRIEVANCE REDRESSAL MECHANISM
MyndVerse™ has established a two-tier internal grievance mechanism to promote accountability, transparency and appropriate internal review.
The internal mechanism described below is separate from and does not replace any statutory authority, appellate mechanism or remedy available under applicable law.
TIER I — PRINCIPAL GRIEVANCE OFFICER
Shri Awdhesh Kumar Mishra
Principal Grievance Officer
MyndVerse™
An initiative of Aikattva Foundation™
Scope of Duties
The Principal Grievance Officer shall be the primary designated officer for receiving and addressing grievances concerning:
• Content available on or through MyndVerse™;
• Violation of applicable law or MyndVerse™ policies;
• User accounts and access;
• Harassment, bullying or abusive conduct;
• Impersonation;
• Intellectual-property complaints;
• Objectionable or unlawful content;
• Privacy and personal-data concerns;
• Technical or account-related grievances; and
• Other matters relating to the computer resources or services made available by MyndVerse™.
The Principal Grievance Officer may request additional information, documents, URLs, screenshots or other material reasonably necessary to examine a grievance.
Acknowledgement and Resolution
The grievance mechanism shall acknowledge a complaint within 24 hours of receipt.
Subject to the applicable provisions of the IT Rules:
• General grievances shall be resolved within 7 days from receipt.
• Certain requests for removal or disabling access to information covered by Rule 3(1)(b) shall be handled within the applicable expedited period of 36 hours.
• Complaints falling under Rule 3(2)(b), including specified content involving exposure of private areas, nudity, sexual acts or conduct, or electronic impersonation including artificially morphed images, shall be acted upon within 2 hours of receipt of the complaint.
Where another applicable law prescribes a shorter period, the shorter statutory period shall prevail.
TIER II — ADDITIONAL GRIEVANCE OFFICER / INTERNAL REVIEW AUTHORITY
Shri Rahul Chandra
Director & Additional Grievance Officer / Internal Review Authority
MyndVerse™
An initiative of Aikattva Foundation™
Scope of Duties
The Additional Grievance Officer / Internal Review Authority provides an additional internal review mechanism where:
• A complainant seeks reconsideration of the action taken at Tier I;
• A grievance remains unresolved;
• Further internal review is considered appropriate; or
• The matter requires consideration at the management/directorial level.
The Additional Grievance Officer may review relevant records, communications, platform information and other material available to MyndVerse™ and may confirm, modify or direct reconsideration of an internal decision, subject to applicable law.
The Tier II mechanism is an internal organisational review mechanism and shall not be represented as or substituted for the statutory Grievance Appellate Committee (“GAC”) established by the Central Government.
3. CLASSIFICATION OF GRIEVANCES
A. CONTENT & COMMUNITY VIOLATIONS
These may include complaints concerning:
• Unlawful or prohibited content;
• Defamatory or misleading content;
• Harassment or bullying;
• Hate or abusive content;
• Obscene or sexually explicit content;
• Content invasive of privacy;
• Impersonation;
• Intellectual-property infringement;
• Content harmful to children;
• Content threatening public order, security or national interests; and
• Other information prohibited under applicable law or MyndVerse™ policies.
B. PRIVACY & PERSONAL DATA
These may include complaints concerning:
• Collection or processing of personal data;
• Unauthorised disclosure or misuse of personal data;
• Requests relating to applicable Data Principal rights;
• Correction or updating of personal information;
• Erasure or deletion requests, where applicable;
• Data security concerns;
• Personal-data breach concerns; and
• Other matters relating to the processing of personal data by MyndVerse™.
Such matters shall be dealt with in accordance with the DPDP Act, applicable Rules and the applicable privacy framework of MyndVerse™.
C. ACCOUNT & TECHNICAL DISPUTES
These may include:
• Account suspension or restriction;
• Account-access issues;
• Impersonation or unauthorised account activity;
• Technical problems;
• Suspected unauthorised access;
• Incorrect account information;
• Security-related concerns; and
• Other account or technical disputes.
4. OFFICIAL APPOINTMENT & CONTACT DISCLOSURES
MyndVerse™ shall prominently publish the name and contact details of its designated Grievance Officer and the mechanism through which a user or victim may submit a complaint, in accordance with applicable law.
Official grievance structure:
Tier I — Shri Awdhesh Kumar Mishra, Principal Grievance Officer
Tier II — Shri Rahul Chandra, Director & Additional Grievance Officer / Internal Review Authority